I would like to send Kudos out to Comcast for monitoring Twitter for problems with their service. This morning around 9:40a, my home internet dropped. By 10:25a it hadn't come back, so I rebooted my modem. Still no luck, so I used my phone to post a message to Twitter asking if any others in my area were having problems. Within an hour, I had a reply from @ComcastMelissa asking what the problem was and to help. By sending her my telephone number, she was able to reset my modem and tell me to power my router on and off. I tried it and it worked!
I love this service because I really did not have 20 minutes to call Comcast and go through diagnosing the problem. I was able to send my messages between running to the post office, making my daughter & I lunch, taking my daughter to school, and getting dinner in the crockpot. I never took more than 2 or 3 minutes at a time to test something or send a message. Sure a phone call might have resolved the problem sooner, but I would have needed a bigger chunk of time.
This is not the only time I've gotten help from a company by posting on Twitter, but a few factors made today's experience notable for me. I also recently switched back to Comcast for internet after a frustrating year with AT&T DSL where my connection would drop for a few seconds maybe 8 times a day, every day and they were never able to resolve the problem. It was also particularly convenient today as I was able to handle this among the myriad of other things I am working on.
Showing posts with label Internet. Show all posts
Showing posts with label Internet. Show all posts
Monday, March 14, 2011
Monday, July 26, 2010
Time for the Smart Phone Leap - An Open Letter to AT&T & Verizon
I have decided I am ready to take the smart phone plunge. I have been holding out for a Verizon iPhone, however with my current phone acting up, I don't think I can wait much longer.
I have had a cell phone since 1995. At that time, I was living in Delaware, attending college, and purchased a Bell Atlantic Wireless Phone. I remember paying a whopping $19.99 for a plan that included free nights and weekends and something like 100 anytime minutes. Of course, that was before the days of national plans and I selected Bell Atlantic because they had the largest region encompassing Delaware, southeastern Pennsylvania including Philadelphia and southern New Jersey. My then-fiance (now husband) also purchased the same plan at the same time. We have been with them as they morphed to Bell Atlantic NYNEX, and then to Verizon as I moved to Pennsylvania, Virginia, and now Michigan. After 15 years, I have been relatively happy with the reception and customer service I have received. My parents, sister, and brother as well as several friends across several states are also Verizon customers so free Verizon mobile to mobile minutes compromise about one third of our usage. Subtracting out phone calls between my husband and I (because we would both switch), this is about 250 additional minutes a month. Staying with Verizon is a no-brainer EXCEPT they don't have the iPhone.
We have become an Apple household. My husband is on his second MacBook Pro for work, and last year we bought a MacBook Pro for home use. My husband purchased a first generation iPod Touch and was so happy with it that he bought me a second generation for Christmas 2008. Last year, we received a free iPod Touch with the purchase of our laptop, so my husband upgraded to the second generation and my 4.5 year old inherited the first generation. We all love our iPod Touches and use them for games, movies, music, mail, calendar, and more. For this reason, an iPhone is a no-brainer EXCEPT they aren't on Verizon.
So, I need someone to sell me on a Verizon smart phone that will replace ALL the functions of my iPod Touch without requiring a major time or money reinvestment to transfer my music (from CDs) and movies purchased in iTunes. I get a lot of recommendations for a Droid phone, however everyone I have talked to who previously had an iPod Touch still uses that for movies and music. My goal is to have a single device.
Alternatively, I need to find a way to inexpensively acquire additional minutes for AT&T either on my wireless or by upgrading my home phone. I have a barebones, 100 local calls per month plan with no long distance through AT&T. I also have DSL through AT&T, so additional bundle savings may make this a reasonable alternative.
So AT&T make me your best offer for 700 Family Share minutes & the 2GB iPhone data plan with local phone and High Speed Elite Internet service. And I hope the 3G service is more reliable than my DSL. I am already incurring extra costs for the data service, and don't want to increase my basic phone
Or Verizon, recommend your best smart phone that will replace my cell phone and iPod Touch.
Do you have a smart phone, which one? Who is your carrier?
I have had a cell phone since 1995. At that time, I was living in Delaware, attending college, and purchased a Bell Atlantic Wireless Phone. I remember paying a whopping $19.99 for a plan that included free nights and weekends and something like 100 anytime minutes. Of course, that was before the days of national plans and I selected Bell Atlantic because they had the largest region encompassing Delaware, southeastern Pennsylvania including Philadelphia and southern New Jersey. My then-fiance (now husband) also purchased the same plan at the same time. We have been with them as they morphed to Bell Atlantic NYNEX, and then to Verizon as I moved to Pennsylvania, Virginia, and now Michigan. After 15 years, I have been relatively happy with the reception and customer service I have received. My parents, sister, and brother as well as several friends across several states are also Verizon customers so free Verizon mobile to mobile minutes compromise about one third of our usage. Subtracting out phone calls between my husband and I (because we would both switch), this is about 250 additional minutes a month. Staying with Verizon is a no-brainer EXCEPT they don't have the iPhone.
We have become an Apple household. My husband is on his second MacBook Pro for work, and last year we bought a MacBook Pro for home use. My husband purchased a first generation iPod Touch and was so happy with it that he bought me a second generation for Christmas 2008. Last year, we received a free iPod Touch with the purchase of our laptop, so my husband upgraded to the second generation and my 4.5 year old inherited the first generation. We all love our iPod Touches and use them for games, movies, music, mail, calendar, and more. For this reason, an iPhone is a no-brainer EXCEPT they aren't on Verizon.
So, I need someone to sell me on a Verizon smart phone that will replace ALL the functions of my iPod Touch without requiring a major time or money reinvestment to transfer my music (from CDs) and movies purchased in iTunes. I get a lot of recommendations for a Droid phone, however everyone I have talked to who previously had an iPod Touch still uses that for movies and music. My goal is to have a single device.
Alternatively, I need to find a way to inexpensively acquire additional minutes for AT&T either on my wireless or by upgrading my home phone. I have a barebones, 100 local calls per month plan with no long distance through AT&T. I also have DSL through AT&T, so additional bundle savings may make this a reasonable alternative.
So AT&T make me your best offer for 700 Family Share minutes & the 2GB iPhone data plan with local phone and High Speed Elite Internet service. And I hope the 3G service is more reliable than my DSL. I am already incurring extra costs for the data service, and don't want to increase my basic phone
Or Verizon, recommend your best smart phone that will replace my cell phone and iPod Touch.
Do you have a smart phone, which one? Who is your carrier?
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